A-HA FAQs – Human-Centered HR Answers


When it comes to people, leadership, and risk—clarity matters. This page is here to give you fast, honest answers about how A-HA works, who we support, and how we help.
About Our Clients
Who do you work with?
We partner with a wide range of clients—from fast-growing startups to national enterprises. Our core industries include:
- SMB & Startup Businesses
- Mid-Tier Businesses
- Enterprise-Level Businesses
- Corporate RFPs
- Utility Companies
- APS – Australian Public Services
What size businesses do you support?
From teams of 10 to organisations of 10,000—we scale with you. Whether you need a plug-in HR partner or a full diagnostic of your culture and leadership, we match our approach to your stage.
What if we already have an internal HR team?
Perfect. We work with internal teams all the time—providing expert backup, investigations, leadership development, or specialist delivery.
What if we’ve never had HR support before?
No problem. Many of our clients are growing fast and need structure, guidance, and clarity. That’s exactly what we bring.
Investigations
When is an independent workplace investigation necessary?
When the issue is serious, sensitive, or carries legal risk—harassment, bullying, discrimination, fraud, or psychosocial harm. If it feels big, it probably needs an independent review.
How is A-HA different from internal HR?
We’re neutral, experienced, and external. That means better protection for your people and your business.
What does the investigation process involve?
Confidential conversations, evidence review, clear reporting, and real recommendations. We handle it all, quietly and professionally.
Will our employees be protected?
Yes. We prioritise confidentiality, safety, and fairness for everyone involved.
How fast can an investigation be completed?
Most take 1–4 weeks, depending on complexity and urgency. We move quickly when it matters.
HR Projects
What’s considered an HR project?
Any initiative that strengthens how your people work, lead, or perform. Think:
- Restructures
- Policy reviews
- Culture improvement
- Leadership development
- Onboarding & performance frameworks
How long do projects take?
It depends—but most range from a few weeks to a few months. We’ll give you a clear scope and timeline.
Can you help with a one-off need?
Yes! Whether it’s a restructure, compliance fix, or team issue—we’ll scope what makes sense for you.
Do your projects deliver lasting change?
They’re built to. We co-create with you, support rollout, and follow up with 30/60/90-day check-ins to make sure it sticks.
Virtual HR
What is A-HA Virtual HR?
It’s flexible, expert HR support without the full-time overhead. You get a dedicated HR partner who’s on call, in sync, and on your team.
What’s included?
- On-demand HR advice
- Policies, compliance & contracts
- People strategy & risk support
- Performance & employee relations help
- Leadership coaching
Is it just for small businesses?
Nope. Startups, mid-size ops, and national teams all use our Virtual HR model. It scales with you.
How do I get started?
Simple. Pick your package, secure your spot, and we’ll send your Get Started Initiation Pack to kick things off.
Development (Training & Coaching)
What kind of development does A-HA offer?
- Leadership & team coaching
- Supervisor and manager training
- Culture, DEI & psychological safety sessions
Who is it for?
Anyone leading people—founders, frontline managers, future execs, or site leads. If they influence others, we help them do it better.
Is it customised?
Always. We design around your industry, team structure, and leadership goals.
A-HA Specialists
What kind of experts are on your team?
- Senior workplace investigators
- Leadership coaches
- Culture consultants
- IR, compliance & policy specialists
- Experienced facilitators and advisors
Can we meet our specialist before we begin?
Yes. We always offer a chemistry or briefing call to make sure it’s the right fit.
Are your specialists industry-specific?
Where possible, yes. We’ll always match you with someone who gets your environment.
Still Have Questions?
Let’s have a quick, confidential chat and figure out the right next step for you.
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